Refund & Return Policy

Last updated: [10 22, 2025]

We want you to love your EVERMORY Glow. If you are not completely satisfied, please review our policy below.

Returns

  • You may return eligible items within 30 days of delivery.

  • Returned products must be unused, in original packaging, and include all accessories.

  • Custom video ornaments or personalized items are non-returnable unless defective.

Refunds

Once your return is received and inspected, we’ll notify you by email.
Approved refunds will be processed to your original payment method within 5–10 business days.

Exchanges

We replace defective or damaged items free of charge. Contact info@evermory.us for assistance.

Shipping Costs

Return shipping costs are the responsibility of the customer, except in cases of defective products or incorrect orders.